This Privacy Policy explains how your personal data and information are used, how we store it, why it is being held, who (Third Parties) we pass your personal data and information on to and for what purpose, how long we need to keep your personal data and information and the possible repercussions it may have if you decide to withdraw your personal data and information, and how we dispose of your personal data and information securely. This includes personal data and information we obtain from you face to face, via the telephone, via written correspondence , via email or via our website. This is in line with the General Data Protection Regulation (GDPR).
WHO ARE WE?
Jonathan Alcock & Sons Ltd (established in 1863) is an Independent Family-Owned, Family-Run, Funeral Directors.
Our Head Office is Brook House, Brook Road, Cheadle, SK8 1PQ (Tel. 0161 428 2097) and our sister branch is George Hill Funeral Directors, 71, London Road, Hazel Grove, SK7 4AX (Tel. 0161 483 3414).
Our Company Registration Number is 468497.
We are founder members of The National Association of Funeral Directors (NAFD) and are members of The National Society of Allied and Independent Funeral Directors (SAIF).
DESCRIPTION MEANINGS
‘We’, ‘Our’, ‘Us’ – Jonathan Alcock & Sons Ltd and George Hill Funeral Directors
‘Third Party/ies’ – External Agencies to aid with the funeral arrangement process:-
- Hospitals
- Care Homes
- Nursing Homes
- H M Coroner
- Cemeteries
- Crematoria
- Newspaper Agencies (Obituary Notices)
- Florists
- Catering Services
- Monumental Masons
- General Practitioner’s (GP’s)
- Register Office
- Police
- Religious Ministers
- Celebrants
- Organists
- Charities
- Social Services
- Bereavement Services
- Mortuary Department
- Pre-Paid Funeral Companies
- Bank
- Building Societies
- Credit Card Companies
- Department of Work and Pensions
- Solicitors
- Debt Collection Agencies
YOUR PERSONAL DATA AND INFORMATION WE COLLECT
- Your name
- Your home address
- Your contact telephone numbers
- Your relationship to the deceased person
- Your email address (if applicable)
- Your credit card details (if applicable)
- Your signed consent details
- Funeral Estimate and Funeral Invoice information
- Your Next of Kin details RE: If you are taking out a Pre-Paid Funeral Plan
- Name and address of donor’s details (where provided) RE: Charitable Donations
- Company details, contact name, telephone numbers if you are a ‘Third Party’
HOW WE COLLECT YOUR PERSONAL DATA AND INFORMATION
- First Call Telephone Message (paper record)
- Funeral Service Arrangement (paper record)
- Pre-Paid Funeral Plan (email / website / paper record)
- Funeral Estimate and Funeral Invoice information (paper record)
- Signed Consent details (paper record)
- General Enquiries (email and paper record)
- Visual Contact (CCTV Surveillance)
WHY DO WE COLLECT YOUR PERSONAL DATA AND INFORMATION?
We need to collect your personal data and information to fulfil your contractual agreement for us to carry out the funeral arrangements of your loved one, and to be able to keep you updated throughout this process. This means that we will also need to provide your personal data and information to the necessary ‘Third Parties’ to enable the funeral service to be carried out, and for the necessary paperwork to be completed EG: Completion of the cremation paperwork where doctor’s may need to speak to the Next of Kin.
We need to collect your personal data and information to fulfil your contractual agreement when setting up a Pre-Paid Funeral Plan.
We do not collect your personal data and information for marketing purposes, nor do we pass this information onto any external organisation who is not directly involved with the funeral arrangement process or Pre-Paid Funeral Plan process.
SECURITY OF HOW YOUR PERSONAL DATA AND INFORMATION IS STORED
Paper Records – Access to your personal data and information is limited to authorised staff who are directly dealing with your arrangements and enquiries. This includes only authorised staff who have access to security keys for lockable storage facilities, and the secure keys and codes to the premises.
Electronically – Any of your personal data and information which is stored electronically is only accessible by authorised staff who have their own individual password and log-in details to the computer systems. All computer systems are regularly backed up on a separate hard drive which is kept in a locked safe and is only accessible by authorised staff. If a USB stick or disc temporarily contains your personal data and information, this is only accessible by authorised staff and is securely locked away on a daily basis.
Credit Card Payments – Your personal data and information and payment card details are kept on paper record until the payment has been processed, then the paper record is shredded.
HOW LONG DO WE RETAIN YOUR PERSONAL DATA AND INFORMATION FOR?
We will keep all of your personal data and information indefinitely, which you have agreed to when signing your contractual agreement with us. This will be kept for archival purposes and for future enquiries as to whom made the original burial or cremation arrangements.
It is your legal right to instruct us, in writing, at any time, to either erase all of your personal data and information, or instructions to restrict how we use your data. In doing so, there may be consequences if your personal data and information are erased, especially if you require this information for the future, as we would have none of your data available to look back on.
THIRD PARTY DATA PROTECTION
If we need to pass your personal data and information onto a ‘Third Party’ in relation to organising the funeral arrangements, we are not liable, and we do not accept responsibility for their own ‘Third Party’ Data Protection Policy. It is the ‘Third Party’ own responsibility on how they securely use and store your personal data and information. You are within your rights to liaise with the ‘Third Party’ to obtain their Data Protection Policy.
YOUR RIGHTS
Under the General Data Protection Regulation (GDPR), you have the right:-
- To be informed of any information you request
- To access your information
- Of rectification of any incorrect information EG: wrong spelling, change of address, change of contact details
- To erasure of your personal data and information from our records (legal restrictions may apply)
- To restrict processing of your personal data and information. This means that you request for your personal data and information to be only used for a specific purpose.
- To Data Protection
- To object to any of your personal data and information being used EG: for marketing purposes
- To object to any of your personal data and information being used in relation to automated decision-making and profiling
WHO DO I COMPLAIN TO?
If you are not happy with how your request/s and your personal data and information have been handled, you can report to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Head Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone:
01625 545 745 (National rate) or 0303 123 1113 (Local rate)
Website:
https://ico.org.uk